PUTRAJAYA, Dec 6 (Bernama) — Following the success of the 1Malaysia One Call Centre (1MOCC) which received five million calls since it started operating in 2012, the SITI@1MOCC mobile application was launched today.
SITI which stands for ‘I Want To Know Information’ allows the public to channel any inquiries, complaints and suggestions related to the government across agencies/ministries through a single mobile application.
According to a statement from the Prime Minister’s Department’s Malaysian Administrative Modernisation and Management Planning Unit (Mampu), the SITI@1MOCC application could be downloaded through the Play Store and App Store from today.
Minister in the Prime Minister’s Department Datuk Joseph Entulu Belaun, when officiating at the SITI@1MOCC app launch here today, said the implementation was an integral part of the 1MOCC direction in its omni-channel approach that is citizen centric.
“If a consumer makes a complaint through SITI@1MOCC, he can check the status of the complaint either via e-mail or telephone calls because all these channels are connected,” he said.
Entulu said 1MOCC is an initiative of the National Blue Ocean Strategy (NBOS) which serves to strengthen the service delivery system and communications between the people and government agencies through a single point of contact.
The people could submit complaints, suggestions, appreciation and online transfers to various government agencies by using only one number 03-80008000 and six non voice channels, namely SMS, email, Facebook, Twitter, portal and fax, he said.
He said from January 1 to November 28 this year, there were 1,091,429 1MOCC transactions, of which 99.66 per cent were over the phone.
The event today also feted a private employee, Pauline Joseph, 39, as 1MOCC’s caller number five million, for contacting the call centre when she lost her passport a few days befor leaving for Bali, Indonesia.
— BERNAMA
