{"id":337808,"date":"2017-04-07T01:01:47","date_gmt":"2017-04-06T17:01:47","guid":{"rendered":"http:\/\/techcrunch.com\/?p=1473762"},"modified":"2017-04-07T01:01:47","modified_gmt":"2017-04-06T17:01:47","slug":"facebook-messengers-ai-m-suggests-features-to-use-based-on-your-convos","status":"publish","type":"post","link":"https:\/\/people.utm.my\/asmawisham\/facebook-messengers-ai-m-suggests-features-to-use-based-on-your-convos\/","title":{"rendered":"Facebook Messenger\u2019s AI \u201cM\u201d suggests features to use based on your convos"},"content":{"rendered":"

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Write \u201cYou owe me $20\u201d and Messenger will suggest you use its payments feature. If someone says \u201cgoodbye\u201d, Messenger will recommend a \u201cbye-bye\u201d GIF. That\u2019s how Facebook\u2019s new M Suggestions work.<\/p>\n

Facebook\u2019s artificial intelligence assistant will privately interject these recommendations above the message composer in your Messenger conversations, and your friends won\u2019t see their results unless you approve. M Suggestions<\/a> roll out to all iOS and Android users in the US today, with more countries coming.<\/p>\n

They\u2019re designed to surface all the features buried inside Messenger as it strives to become more than just an SMS replacement. Beyond stickers and payments, M Suggestions can also recommend location sharing, timed reminders, group chat polls, and ride sharing options from Lyft and Uber.<\/p>\n

The old M learns, the new M helps<\/h2>\n

You might remember M from when it began testing in 2015<\/a>. Since then a small number of users have been allowed to message M any request, which it tries to fulfill, first relying on AI to parse the question and retrieve answers it\u2019s already learned. If it\u2019s stumped, it falls back to a team of human staffers who try to help, and then teach M to do the job by itself next time.<\/p>\n

The problem is \u201cit cannot scale to millions of people\u201d says Facebook M product manager\u00a0Laurent Landowski, who co-founded the natural language processing startup Wit.AI that Facebook acquired.<\/p>\n

So now, \u201cThe original version of M will continue to help us understand and learn more about . . . what we need to build and what people want.\u201d Essentially, the open-ended M will continue to process requests for a closed set of beta testers so Facebook can determine what tasks its AI can reliably fulfill, and what text indicates what intent. Then it will slowly bring those capabilities over to M Suggestions.<\/p>\n

Facebook\u2019s first personal assistant at scale<\/h2>\n

M Suggestions will open Facebook\u2019s AI to a much wider audience. And rather than apply the same experience to everyone, it will learn individual users\u2019 habits and personalize itself for them. If you always ignore the M Suggestions, you\u2019ll see less of them. Or if you never use its payments feature but constantly send stickers, it\u2019ll just suggest you use the latter.<\/p>\n

For now, M Suggestions are focused on Messenger\u2019s internal features. But the inclusion of the Lyft and Uber ride hailing option signal it could have bigger ambitions for recommending outside developer services. Facebook currently has a big issue with bot discovery, having launched the automated messaging agents last year without an easy way to find ones to use. M Suggestions could potentially evolve to recommend bots for you to pull into your conversations.<\/p>\n","protected":false},"excerpt":{"rendered":"

\"\" Write “You owe me $20” and Messenger will suggest you use its payments feature. If someone says “goodbye”, Messenger will recommend a “bye-bye” GIF. That’s how Facebook’s new M Suggestions work. Facebook’s artificial intelligence assistant will privately interject these recommendations above the message composer in your Messenger… Read More<\/a><\/p>\n

\n<\/img><\/a> <\/img><\/a> <\/img><\/a> <\/img><\/a> <\/img><\/a> <\/img><\/a>\n<\/div>\n

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