{"id":339338,"date":"2017-04-26T19:00:38","date_gmt":"2017-04-26T11:00:38","guid":{"rendered":"http:\/\/techcrunch.com\/?p=1481617"},"modified":"2017-04-26T19:00:38","modified_gmt":"2017-04-26T11:00:38","slug":"uber-is-making-it-easier-to-see-your-rider-rating","status":"publish","type":"post","link":"https:\/\/people.utm.my\/asmawisham\/uber-is-making-it-easier-to-see-your-rider-rating\/","title":{"rendered":"Uber is making it easier to see your rider rating"},"content":{"rendered":"

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Uber is making a couple changes to its rating system, which should balance out the means to evaluate rides with a bit more fairness towards drivers. The new rating changes include greater specificity in uberPOOL evaluations, and a way for riders to more quickly, easily and consistently see their own cumulative 5-star rating, which Uber\u2019s hoping will act as a reminder that bad behavior has consequences.<\/p>\n

The Uber ratings system has previously made it possible for riders to check their own ratings, but it basically required a tutorial and some digging to find it. Now, the rating will be displayed right under their name in the menu that pops out from the left-hand side of the screen when you go into \u2018Settings,\u2019 meaning it\u2019s just one step away from the main interface at all times. It\u2019s also right there under your profile pic and name, which makes it pretty hard to ignore.<\/p>\n

In a blog post explaining the change<\/a>, Uber Product Managers Mike Truong and Ronak Trivedi note that this is designed to hopefully \u201cremind riders that mutual respect is an important part of our Community Guidelines.\u201d The rating display might indeed curb some of the more unfortunate tendencies of riders behaving badly, and it\u2019s a significant step towards making the ratings system more equitable on both sides of Uber\u2019s marketplace. Drivers are still much more beholden to ratings and chasing positive ones than are riders, because of the nature of the business, but this still seems like an overall positive step.<\/p>\n

The other change to ratings is specific to uberPOOL, and will offer up a number of options to help riders explain their star rating after they assign one. These include options like \u201cco-rider behavior,\u201d and \u201ctoo many pickups,\u201d which will tell Uber that the problem here wasn\u2019t the driver themselves, but something else about the POOL experience. When riders specify these issues, the rating won\u2019t be reflected in the driver\u2019s personal score (and the app will tell you as much right within the UI). It\u2019s a simple change, but a big one in terms of helping Uber fairly assign responsibility for ride satisfaction.<\/p>\n

Uber\u2019s Rating system is one of those areas of the company that feels like it has been mostly static in important ways where it could use changes, and Uber\u2019s definitely doing more to try to repair existing relationships with drivers and build new ones. This will also probably be the first time a significant portion of Uber\u2019s rider base finds out their own rating, so expect a lot of those conversations.<\/p>\n","protected":false},"excerpt":{"rendered":"

\"\" Uber is making a couple changes to its rating system, which should balance out the means to evaluate rides with a bit more fairness towards drivers. The new rating changes include greater specificity in uberPOOL evaluations, and a way for riders to more quickly, easily and consistently see their own cumulative 5-star rating, which Uber’s hoping will act as a reminder that bad behavior… Read More<\/a><\/p>\n

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