{"id":340296,"date":"2017-05-08T02:00:34","date_gmt":"2017-05-07T18:00:34","guid":{"rendered":"http:\/\/techcrunch.com\/?p=1484666"},"modified":"2017-05-08T02:00:34","modified_gmt":"2017-05-07T18:00:34","slug":"real-humans","status":"publish","type":"post","link":"https:\/\/people.utm.my\/asmawisham\/real-humans\/","title":{"rendered":"Real humans"},"content":{"rendered":"<p id=\"speakable-summary\">Let\u2019s pause for a moment, and take linguistic stock.<\/p>\n<p>Technology has many societal impacts, but perhaps one of its most visibly\u00a0evident\u00a0is how the tools we use change\u00a0how\u00a0we communicate with each other \u2014 so, literally, how technology rewrites\u00a0language itself.<\/p>\n<p>We see this in the willing stockpiling of techie\u00a0jargon into individual vocabularies (the Androids, the iPhones, the lesser-seen Surface Books); the new word coinages (blockchain), the new and expanding uses for existing words (a \u2018message\u2019 is a noun; \u2018message me\u2019 an imperative verb asking someone to send you\u00a0an IM); the creative portmanteaus (glasshole is\u00a0a particularly good one), the tech-obsessed\u00a0idioms (I don\u2019t have bandwidth for that right now), and so on and on.<\/p>\n<p>We also get to glimpse the places where\u00a0technology might be in the process of placing stress on\u00a0social structures or societal norms. Again, glasshole is a great\u00a0example of that \u2014 a word that effectively contains the full story of Google Glass\u2019 abject consumer failure wrapped up in\u00a0those two mocking syllables. As I\u2019ve said before, it really does pay to <a target=\"_blank\" href=\"https:\/\/techcrunch.com\/2015\/02\/14\/listen-carefully\/\" rel=\"noopener noreferrer\">listen carefully<\/a>.<\/p>\n<p>Well, here\u2019s another interesting\u00a0phrase that just popped into my sightline\u00a0as part of\u00a0a business\u00a0pitch:\u00a0\u201creal humans\u201d. The <a target=\"_blank\" href=\"https:\/\/www.pana.com\/about\" rel=\"noopener noreferrer\">full slogan<\/a> for the\u00a0travel-related product it\u2019s attached to reads: \u201cReal humans and smart technology make travel easy and fun again.\u201d<\/p>\n<aside class=\"inset inset-sm inset-section\">\n<section class=\"aside section video-aside crunchreport collapse collapse-adjacent\" data-video-id=\"590cfc27c214e342bbad756a\">\n<h2 class=\"collapse-title section-title\">Latest <span>Crunch Report<\/span><\/h2>\n<div class=\"collapse-body cf\">\n<ul class=\"vid-list cf\">\n<li class=\"block vid-feature\" data-lightbox-omniture=\"crunchreport\" readability=\"-2\">\n<div class=\"block block-inset\" readability=\"7\"><a href=\"https:\/\/techcrunch.com\/video\/rumors-amazons-new-echo-device-crunch-report\/590cfc27c214e342bbad756a\/?ncid=rightrail_cr\"><img decoding=\"async\" src=\"https:\/\/img.vidible.tv\/prod\/2017-05\/05\/590cfc27c214e342bbad756a\/590cfdc0e9399f2554b52b2f_o_U_v1.png?w=300&amp;h=170\" alt=\"Rumors: Amazon's New Echo Device | Crunch Report\" data-lightbox-url=\"https:\/\/techcrunch.com\/video\/rumors-amazons-new-echo-device-crunch-report\/590cfc27c214e342bbad756a\/lightbox\"\/><\/a><\/p>\n<p><h3>Rumors: Amazon&#8217;s New Echo Device | Crunch Report<\/h3>\n<\/p>\n<\/div>\n<\/li>\n<\/ul>\n<p><a href=\"https:\/\/techcrunch.com\/video\/crunchreport\/?ncid=rightrail_crmore\" class=\"text-btn\" data-omni-sm=\"rightrail_crmore\">Watch More Episodes<\/a><\/div>\n<\/section>\n<\/aside>\n<p>So you can see the\u00a0writer is contrasting the human brain and\u00a0machine intelligence in order to\u00a0claim that, by having both, this 24\/7 concierge\u00a0travel assistant service offers the best of both worlds. Which, in marketing terms, surely checks all the right boxes: they\u2019re saying they\u2019ve got your\u00a0back.<\/p>\n<p>But at the same time the phrase \u201creal humans\u201d is an oxymoron. All humans are in fact real. So the <em>implication<\/em> of the phrase is that, in the not too distant future, we the consumer might be being sold interactions with \u2018humans\u2019 when in truth\u00a0we\u2019re chatting to an artificial\u2026 (Indeed, in some edge cases, this may have\u00a0<a target=\"_blank\" href=\"http:\/\/fusion.net\/hot-or-bot-how-to-tell-if-your-tinder-match-is-a-real-1793850272\" rel=\"noopener noreferrer\">already happened<\/a>.)<\/p>\n<p>The <a target=\"_blank\" href=\"https:\/\/en.wikipedia.org\/wiki\/Turing_test\" rel=\"noopener noreferrer\">Turning test<\/a>\u00a0that challenges\u00a0software to display indistinguishably human intelligence to a set of human judges hasn\u2019t yet been passed convincingly \u2014 unless you count a <a target=\"_blank\" href=\"http:\/\/www.bbc.com\/news\/technology-27762088\" rel=\"noopener noreferrer\">2014 experiment<\/a> in which a chatbot posing as a 13-year-old Ukrainian\u00a0boy convinced a third of the judges it was a real boy after five minutes of text chatting.<\/p>\n<p>To most reasoning people that\u2019s\u00a0far too low a bar to represent\u00a0anything more than a clickbait headline. Or, perhaps, a commentary on\u00a0the social engineering of people\u2019s perceptions\u00a0of children\u00a0and non-native speakers.<\/p>\n<p>The notion of a chatbot or virtual assistant that can pass as a \u2018real human\u2019 for any convincing length of time is not yet credible. (Although humans have shown they can\u00a0<a target=\"_blank\" href=\"https:\/\/techcrunch.com\/2016\/03\/24\/microsoft-silences-its-new-a-i-bot-tay-after-twitter-users-teach-it-racism\/\" rel=\"noopener noreferrer\">teach AIs to parrot their own prejudices<\/a>\u00a0incredibly quickly.) Chatbots and virtual assistant AIs may have got a lot savvier than their Clippy forerunners, but they\u2019re still sitting on a set of definitely discernible\u00a0rails.<\/p>\n<aside class=\"inset inset-sm inset-section\"\/>\n<p>Indeed, our expectations of interactions with any of the current gen crop of \u2018<a target=\"_blank\" href=\"https:\/\/techcrunch.com\/2017\/04\/18\/bixby-debut-samsung\/\" rel=\"noopener noreferrer\">smart assistants<\/a>\u2018 \u2014 at least as a general rule \u2014 are set so charitably low that any kind of basic utility, telling us the weather when asked, playing a song we want\u00a0to hear,\u00a0is considered a success. When really it\u2019s just twiddling a knob in verbal form. But when it comes to\u00a0complex last minute travel booking nightmares? Well, we\u2019d really rather talk to a human to fix that.<\/p>\n<p>The goal of technology being\u00a0indistinguishably human remains\u00a0a very far distant one indeed. Which means there\u2019s apparently real boastworthy\u00a0advantage in employing human\u00a0helpers for certain tasks \u2014 especially when\u00a0other companies might be trying to palm their customers\u00a0off with subpar interfaces that just end up <a target=\"_blank\" href=\"https:\/\/techcrunch.com\/2016\/05\/05\/a-few-words-on-chatbots\/\" rel=\"noopener noreferrer\">wasting their time<\/a>. (On that front, this is <a target=\"_blank\" href=\"https:\/\/medium.com\/startup-grind\/unexpected-consequences-of-using-ai-meeting-schedulers-43bd16cb14d7\" rel=\"noopener noreferrer\">a great read<\/a>\u00a0on why AI assistant meeting schedulers are too dumb to trust right now \u2014 well, unless you\u2019re actively trying to make someone feel they\u2019re not worth your time.)<\/p>\n<p>Coincidentally, just after encountering the promise of\u00a0\u201creal humans\u201d, an email from an analyst firm lands in my\u00a0inbox \u2014 touting a piece of\u00a0forthcoming research in which the firm predicts that\u00a0virtual digital assistants will overtake the world population by 2021.<\/p>\n<p>Should this forecast come to pass, within five years there will\u00a0be some\u00a08 billion AI assistants out in the wild, mechanically asking us humans if they can help with\u00a0our myriad, big, small, basic, finicky and all too human\u00a0tasks.<\/p>\n<p>Such an\u00a0incoming tsunami of artificial noise might well explain\u00a0why someone is already spying mileage in employing \u2014 and boasting about deploying\u00a0\u2014 \u201creal human\u201d assistance as part of a\u00a0differentiating business advantage. After all, there\u2019s a reason why the word \u2018robotic\u2019 is\u00a0a pejorative adjective. And will still be for a long\u00a0time to come.<\/p>\n","protected":false},"excerpt":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" width=\"680\" height=\"383\" src=\"https:\/\/tctechcrunch2011.files.wordpress.com\/2017\/05\/robot-crowd.png?w=680\" class=\"attachment-large size-large wp-post-image\" alt=\"\" srcset=\"https:\/\/tctechcrunch2011.files.wordpress.com\/2017\/05\/robot-crowd.png?w=680 680w, https:\/\/tctechcrunch2011.files.wordpress.com\/2017\/05\/robot-crowd.png?w=1360 1360w, https:\/\/tctechcrunch2011.files.wordpress.com\/2017\/05\/robot-crowd.png?w=150 150w, https:\/\/tctechcrunch2011.files.wordpress.com\/2017\/05\/robot-crowd.png?w=300 300w, https:\/\/tctechcrunch2011.files.wordpress.com\/2017\/05\/robot-crowd.png?w=768 768w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/>&nbsp;Technology has many societal impacts, but perhaps one of its most visibly evident is how the tools we use change how we communicate with each other &#8212; so, literally, how technology rewrites language itself. <a href=\"https:\/\/techcrunch.com\/2017\/05\/07\/real-humans\/?ncid=rss\">Read More<\/a><\/p>\n<div class=\"feedflare\">\n<a href=\"http:\/\/feeds.feedburner.com\/~ff\/Techcrunch?a=CirUNRWdE6I:wGcJ8XFV_p8:2mJPEYqXBVI\"><img decoding=\"async\" src=\"http:\/\/feeds.feedburner.com\/~ff\/Techcrunch?d=2mJPEYqXBVI\" border=\"0\"><\/img><\/a> <a href=\"http:\/\/feeds.feedburner.com\/~ff\/Techcrunch?a=CirUNRWdE6I:wGcJ8XFV_p8:7Q72WNTAKBA\"><img decoding=\"async\" src=\"http:\/\/feeds.feedburner.com\/~ff\/Techcrunch?d=7Q72WNTAKBA\" border=\"0\"><\/img><\/a> <a href=\"http:\/\/feeds.feedburner.com\/~ff\/Techcrunch?a=CirUNRWdE6I:wGcJ8XFV_p8:yIl2AUoC8zA\"><img decoding=\"async\" src=\"http:\/\/feeds.feedburner.com\/~ff\/Techcrunch?d=yIl2AUoC8zA\" border=\"0\"><\/img><\/a> <a href=\"http:\/\/feeds.feedburner.com\/~ff\/Techcrunch?a=CirUNRWdE6I:wGcJ8XFV_p8:-BTjWOF_DHI\"><img decoding=\"async\" src=\"http:\/\/feeds.feedburner.com\/~ff\/Techcrunch?i=CirUNRWdE6I:wGcJ8XFV_p8:-BTjWOF_DHI\" border=\"0\"><\/img><\/a> <a href=\"http:\/\/feeds.feedburner.com\/~ff\/Techcrunch?a=CirUNRWdE6I:wGcJ8XFV_p8:D7DqB2pKExk\"><img decoding=\"async\" src=\"http:\/\/feeds.feedburner.com\/~ff\/Techcrunch?i=CirUNRWdE6I:wGcJ8XFV_p8:D7DqB2pKExk\" border=\"0\"><\/img><\/a> <a href=\"http:\/\/feeds.feedburner.com\/~ff\/Techcrunch?a=CirUNRWdE6I:wGcJ8XFV_p8:qj6IDK7rITs\"><img decoding=\"async\" src=\"http:\/\/feeds.feedburner.com\/~ff\/Techcrunch?d=qj6IDK7rITs\" border=\"0\"><\/img><\/a>\n<\/div>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/feeds.feedburner.com\/~r\/Techcrunch\/~4\/CirUNRWdE6I\" height=\"1\" width=\"1\" alt=\"\"\/> <\/p>\n","protected":false},"author":5817,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[25],"tags":[59,66,26],"class_list":["post-340296","post","type-post","status-publish","format-standard","hentry","category-technology","tag-media","tag-techcrunch","tag-technology"],"_links":{"self":[{"href":"https:\/\/people.utm.my\/asmawisham\/wp-json\/wp\/v2\/posts\/340296","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/people.utm.my\/asmawisham\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/people.utm.my\/asmawisham\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/people.utm.my\/asmawisham\/wp-json\/wp\/v2\/users\/5817"}],"replies":[{"embeddable":true,"href":"https:\/\/people.utm.my\/asmawisham\/wp-json\/wp\/v2\/comments?post=340296"}],"version-history":[{"count":0,"href":"https:\/\/people.utm.my\/asmawisham\/wp-json\/wp\/v2\/posts\/340296\/revisions"}],"wp:attachment":[{"href":"https:\/\/people.utm.my\/asmawisham\/wp-json\/wp\/v2\/media?parent=340296"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/people.utm.my\/asmawisham\/wp-json\/wp\/v2\/categories?post=340296"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/people.utm.my\/asmawisham\/wp-json\/wp\/v2\/tags?post=340296"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}