{"id":340351,"date":"2017-05-08T21:08:48","date_gmt":"2017-05-08T13:08:48","guid":{"rendered":"https:\/\/www.macrumors.com\/2017\/05\/08\/apple-initiates-ipad-smart-keyboard-service-policy\/"},"modified":"2017-05-08T21:08:48","modified_gmt":"2017-05-08T13:08:48","slug":"apple-offering-free-smart-keyboard-repairs-under-new-3-year-policy","status":"publish","type":"post","link":"https:\/\/people.utm.my\/asmawisham\/apple-offering-free-smart-keyboard-repairs-under-new-3-year-policy\/","title":{"rendered":"Apple Offering Free Smart Keyboard Repairs Under New 3-Year Policy"},"content":{"rendered":"

[unable to retrieve full-text content]<\/p>\n","protected":false},"excerpt":{"rendered":"

Apple has initiated a new three-year service policy for the Smart Keyboard<\/a> for both the 9.7-inch and 12.9-inch iPad<\/a> Pro<\/a>.<\/p>\n

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\nApple has determined that some Smart Keyboards may experience “functional issues” during use, such as the Smart Connector<\/a> not working or certain keys sticking, repeating, or not responding, according to an internal memo distributed to Apple Stores<\/a> and Apple Authorized Service Providers last week.<\/p>\n

Apple says it will service any qualifying Smart Keyboard free of charge within three years of the date it was originally purchased.<\/p>\n

We recommend affected customers call an Apple Store to schedule a Genius Bar appointment or visit an Apple Authorized Service Provider<\/a> to initiate the repair process. Affected customers can also contact Apple support<\/a> by phone, online chat, or email by selecting iPad > iPad Accessories on this page<\/a>.<\/p>\n

Due to the newness of this service policy, some Apple support employees may be unfamiliar with its existence, in which case we recommend escalating your request to a senior AppleCare<\/a> advisor.<\/p>\n

Related Roundup: iPad Pro<\/a>
Tags: Smart Keyboard<\/a>, AASP<\/a>
Buyer’s Guide: 9.7″ iPad Pro (Don’t Buy)<\/a>, 12.9″ iPad Pro (Don’t Buy)<\/a> <\/div>\n

Discuss this article<\/a> in our forums<\/p>\n

\n<\/img><\/a> <\/img><\/a>\n<\/div>\n

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