Your Ransomware Task Force: Critical Steps for Responding to a Ransomware Attack

Roger Grimes (KnowBe4), John Mullen (Mullen Coughlin)

When you realize your organization has been hit with a ransomware attack there are a few things that need to happen. One… take a deep breath. Two… contain the damage. And three… initiate your recovery plan IMMEDIATELY.

To help you prepare for a rapid response Roger Grimes, KnowBe4’s Data-Driven Defense Evangelist, interviewed John Mullen, of Mullen Coughlin LLC, who is a seasoned, hands-on ransomware and data loss professional. John has served as a “Breach Coach” to thousands of affected organizations to help them contain and investigate ransomware attacks.

“We implement extensive IT security protocols and are working diligently with our IT security partners to restore IT operations as quickly as possible,” the statement reads. “In the meantime, our facilities are using their established back-up processes including offline documentation methods.”

Hospitals are frequent targets for cyberattacks, and health care systems are often not adequately prepared. Earlier this month, a woman died during a ransomware attack on Duesseldorf University Hospital in Germany when she had to be moved to another facility. That incident is believed to be the first-ever patient death due to a cyberattack on a health care facility. Most famously, hospitals across the UK were shut down in 2017 after North Korea unleashed the WannaCry ransomware across the globe.

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