Lessons Learned
What do you like most about the product or service?
Because all of our emails and files are scanned along with updated and extra special features. It helped us keep unwanted people away and provide restricted access to specific financial records. It starts up automatically on its own, whenever I switch on my P.C to log into Windows and it runs in the background and monitors all possible risks without interrupting my work. Every time, when it detects a virus on a webpage, it immediately notifies me and the notice will continue to be visible on the screen until I’ve dealt with the issue. My favorite feature is that it is easily deployed to new devices either through an image or remote push. After a short time of usage, this product benefited us a lot in terms of keeping our thousands of devices running faster, smoother, and more secure. We really get a feel that we are secured enough from data breaches or any type of outside cyber attacking our devices. Furthermore, the price suited us and the solution is very simple to implement across our company and has been working perfectly since implementation. In the same manner, it keeps us alert when certain events are triggered such as a malicious site visited by a user, etc. All in all, the overall business impact is positive for us.
What do you dislike most about the product or service?
The experience is good overall but on the other hand, it is pretty complicated to approach customer services if you need them during technical difficulties, waiting in long queues is a bit annoying. Second, the continuous pop-ups, too many updates slowdowns the processor and acquire large memory space. Its overall performance is good, however; it lags therefore it takes approx 1-2 minutes for the system to shut down. Presently, the solution consumes much battery as Endpoint Protection Mobile.
Please explain the business problems or needs that prompted the purchase of this product or service.
According to my experience, its unique reporting feature like live updates, log history, and time scanning allows me to check deeply detailed information about my environment that is pretty interesting and directs me to purchase this product. Another reason is the phishing web protection and intrusive adware app advisor along with anti-malware blocking with current changing technologies motivates me to continue the usage of its services.
If you could start over, what would your organization do differently?
To be very honest, I have not had any issues with this product, from the user end thing. It is very convenient and helpful with no major issues. Our organization simply enjoys being secured from cyber hackers by using this amazing security and monitoring solution.
What one piece of advice would you give other prospective customers?
I would like to recommend this software to the customer because this software has an updated virus definition thus the scan process becomes very effective. However, it needs too much RAM memory necessary. In addition, Symantec Endpoint Protection works with great functionality to fulfill various compliance requirements as well.
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