Niknejad, N., Ismail, W., Bahari, M., Nazari, B. (2021). Understanding telerehabilitation technology to evaluate stakeholders’ adoption of telerehabilitation services: A systematic literature review and directions for further research. Archives of Physical Medicine and Rehabilitation, 2021, 102(7),  1390–1403. (WOS Q1, IF:3.098)

Abstract

Objectives: To examine the adoption of telerehabilitation services from the stakeholders’ perspective and to investigate recent advances and future challenges. Data Sources: A systematic review of English articles indexed by PubMed, Thomson Institute of Scientific Information’s Web of Science, and Elsevier’s Scopus between 1998 and 2020. Study Selection: The first author (N.N.) screened all titles and abstracts based on the eligibility criteria. Experimental and empirical articles such as randomized and nonrandomized controlled trials, pre-experimental studies, case studies, surveys, feasibility studies, qualitative descriptive studies, and cohort studies were all included in this review. Data Extraction: The first, second, and fourth authors (N.N., W.I., B.N.) independently extracted data using data fields predefined by the third author (M.B.). The data extracted through this review included study objective, study design, purpose of telerehabilitation, telerehabilitation equipment, patient/sample, age, disease, data collection methods, theory/framework, and adoption themes. Data Synthesis: A telerehabilitation adoption process model was proposed to highlight the significance of the readiness stage and to classify the primary studies. The articles were classified based on 6 adoption themes, namely users’ perception, perspective, and experience; users’ satisfaction; users’ acceptance and adherence; TeleRehab usability; individual readiness; and users’ motivation and awareness. Results: A total of 133 of 914 articles met the eligibility criteria. The majority of papers were randomized controlled trials (27%), followed by surveys (15%). Almost 49% of the papers examined the use of telerehabilitation technology in patients with nervous system problems, 23% examined physical disability disorders, 10% examined cardiovascular diseases, and 8% inspected pulmonary diseases. Conclusion: Research on the adoption of telerehabilitation is still in its infancy and needs further attention from researchers working in health care, especially in resource-limited countries. Indeed, studies on the adoption of telerehabilitation are essential to minimize implementation failure, as these studies will help to inform health care personnel and clients about successful adoption strategies. © 2021 American Congress of Rehabilitation Medicine

Author keywords

Patient satisfaction; Rehabilitation; Systematic review; Telerehabilitation

Jalal, A.N., Bahari, M., Tarofder, A.K.(2021). Transforming traditional CRM into social CRM: An empirical investigation in Iraqi healthcare industry. Heliyon, 2021, 7(5),  (WOS).

Abstract

The unprecedented growth of social media usage questions the conventional customer relationship management (CRM). Social CRM strategy is a novel version of CRM empowered by social media technology that offers a new way of managing relationships with customers effectively. The aims of this study are two-fold, examining the important determinants of the successful adoption of the social CRM; and to validate the outcomes on this novel social CRM adoption in the healthcare industry. The proposed adoption model of this study derived with theoretical support from TOE, DOI and ISS theories in IS/IT, social media, and CRM literatures. This undertaking focuses on the use of structural equations modelling, to examine a theoretical social CRM (Social Customer Relationship Management) model involving 17 Iraqi hospitals, and a sample total of 428. The model’s principal independent constructs are associated to the viewpoint of top management, IT staff and operational staff, regarding the grounds for social CRM adoption, the operations performed on social CRM, and the themes employed. PLS-SEM was applied for statistical analysis, to evaluate the hypnotized linkages between the variables. The results show that, social CRM adoption has a tremendous impact on healthcare organizations with its perceived benefits. According to the results attained, all constructs have significant impact on social CRM adoption except for leadership knowledge. Consequently, adoption results in remarkable outcomes that gives credence to the intervening performance of social CRM. Following an examination of the model, which included a scrutiny of its pathways, we are of the view that the concerns, past history, and potential let-downs with regards to social CRM adoption, need to be thoroughly investigated. This study is one of the few researches that provide the in-depth knowledge about the constructs impacting CRM transformation and the benefits attained. The results can guide healthcare providers during their efforts to develop effective marketing techniques, and advance the perceived benefits, particularly in the healthcare profession. Moreover, this study contributes to the IS literature by suggesting the empirically extended TOE model which advances the conventional TOE model.

Author keywords

Adoption; Healthcare industry; Perceived benefits; Social CRM; TOE

Niknejad, N., Ismail, W., Bahari, M., Hendradi, R., Salleh, A.Z. (2021). Mapping the research trends on blockchain technology in food and agriculture industry: A bibliometric analysis. Environmental Technology and Innovation, 2021, 21,  (WOS Q2, IF:3.356).

Abstract

Blockchain is an undeniably ingenious leading technology that has attracted the attention of academics and practitioners in different industries and disciplines. Due to the increasing interest of academic scholars in agri-food supply chain, this research aims to examine blockchain technology with a focus on the food and agriculture studies. Therefore, a bibliometric technique was adopted to detect the prominent trends and themes in this domain through analysing the substantial articles, authors, countries, and keywords. This research attempts to expand a graphical mapping of the bibliographic information of food and agriculture research using the R package bibliometrix and Visualisation of Similarities (VOS) viewer application. Thus, the present research performed the following analyses: the co-occurrence of author keywords, multiple correspondence analysis, bibliographic coupling analysis, co-citation analysis, and network view map analysis. The findings of the network view map revealed that food and agriculture studies have been categorised into three clusters, and the terms mostly used in the title and abstract of the articles were traceability, transaction, Internet of Things (IoT), safety, and food supply chain.

Author keywords

Blockchain; Food and agriculture; R package bibliometric; Scopus; VOSviewer

Al-Kharusi, H., Miskon, S., Bahari, M. (2021). Enterprise architects and stakeholder’s alignment framework in enterprise architecture development. Information Systems and e-Business Management, 2021, 19(1),  137–181. (WOS Q2, IF:3.691

Abstract

Literature has highlighted the need for an alignment framework to support enterprise architects to align the development process of EA with the stakeholders’ goals. Hence, this study developed an alignment framework to align the EA development process with the stakeholders to produce an agreed architecture. Multiple Perspectives Theory (MPT) was used to develop an initial research model that provided the guidance in data collection and analysis. The Government Architecture Framework (GAF) of the Omani public sector was used as a qualitative case study and 15 interviews conducted with the architects and the stakeholders who participated in the development of GAF. The findings showed that 12 alignment factors influenced the development of GAF which are standardization, development scope, principles, governance, top management support, culture, commitment, awareness, communication, value of EA, change management capability and experience. These factors were used as the base to develop the alignment framework. The framework was validated through a focus group session with GAF architects. As a conclusion, the study has shown that the alignment framework provides a comprehensive understanding for the practitioners and the academicians about the factors and their influences at each EA development step in the public sector of Oman.

Author keywords

Alignment; Case study; Enterprise architecture; Multiple perspectives theory; Qualitative research; Stakeholders

Niknejad, N., Ismail, W., Ghani, I., Nazari B., Bahari, M., Hussin, A.R.B.C. (2020). Understanding Service-Oriented Architecture (SOA): A systematic literature review and directions for further investigation, Information Systems, 2020, 91, 101491, (WOS Q3, IF:2.46).

Abstract

Service-Oriented Architecture (SOA) has emerged as an architectural approach that enhances the service delivery performance of existing traditional systems while still retaining their most important features. This approach, due to its flexibility of adoption, has gained the attention of both academic and business entities, especially in the development of world-leading technologies such as Cloud Computing (CC) and the Internet of Things (IoT). Although many studies have listed the success factors of SOA, a few minor failures have also been reported in the literature. Despite the availability of rich material on SOA, there is a lack of systematic reviews covering the different aspects of the SOA concept in Information Systems (IS) research. Therefore, the central objective of this study is to review existing issues of SOA and share the findings with the academia. Hence, a systematic literature review (SLR) was conducted to analyse existing studies related to SOA and the factors that led to SOA success and failure from 2009 to 2019. To completely cover all SOA-related research in the IS field, a two-stage review protocol that included automatic and manual searching was applied, resulting in 103 primary studies. The articles were categorised into four research themes, namely: SOA Adoption, SOA Concepts, SOA Impact, and SOA Practice. The result shows that the academic research interest on SOA increased recently with most of the articles covering SOA Practice followed by SOA Adoption. Moreover, the findings of this review highlighted SOA Governance, SOA Strategy, Financial Issues and Costs, and Education and Training as the most significant factors of SOA adoption and implementation. Consequently, the outcomes will assist professionals and experts in organisations as well as academic researchers to focus more on these factors for successfully adopting and implementing SOA.

Author keywords

Information systems; Service-Oriented Architecture; SOA; Success factors; Systematic literature review

Lazim, D., Zain, A.M., Bahari, M., Omar, A.H. (2019). Review of modified and hybrid flower pollination algorithms for solving optimization problems, Artificial Intelligence Review, 2019, 52(3),  1547–1577. (WOS Q1, IF:5.74).

Abstract

Flower pollination algorithm (FPA) is a nature-inspired meta-heuristics to handle a large-scale optimization process. This paper reviews the previous studies on the application of FPA, modified FPA and hybrid FPA for solving optimization problems. The effectiveness of FPA for solving the optimization problems are highlighted and discussed. The improvement aspects include local and global search strategies and the quality of the solutions. The measured enhancements in FPA are based on various research domains. The results of review indicate the capability of the enhanced and hybrid FPA for solving optimization problems in variety of applications and outperformed the results of other established optimization techniques.

Author keywords

Application; Comparison; Flower pollination algorithm; Hybridization; Modification; Optimization; Review

Jalal, A.N., Bahari, M., Tarofder, A.K., Musa, W.M.N.M.W. (2019). Factors influencing customer social relationship management implementation and its benefits in healthcare industry. Polish Journal of Management Studies,2019, 19(2),  196–205. (WOS)

Abstract

Social Customer Relationship Management (SCRM) becomes a buzz word which has been discussed extensively in existing scholarly works but scant consideration is given to the crucial factors affecting the adoption of the integrated social media CRM, especially in the healthcare industry. In concern with the profusely debated issue of technological organizational, and environmental factors, this study aims at identifying predominant factors affecting the implementation of Social CRM; and understanding the benefits yielding from this implementation. This study conducts a systematic review based on PRISMA method of summarizing literature mechanism which was based on the previous studies, (Agha et al., 2014; Moher et al., 2009), for the extant literature from 2008 to 2019 to sort the underlying factors affecting the implementation of Social CRM in various industries and its benefits. Findings from the literature reveal those technological factors (i.e., perceived privacy, interactivity, and compatibility), organizational factors (i.e., leadership knowledge, social media policy, and management drive) and environmental factors (i.e., bandwagon pressure, and social trust) are the key factors that influence healthcare organizations’ willingness to implement Social CRM. The conceptual framework presented in this paper advances the application of Diffusion of Technology, TOE, and IS Success used and provided for possible useful direction for future empirical research for both academics and practitioners.

Author keywords

CRM; Healthcare industry; SCRM; social media; TOE

Al-Kharusi, H., Miskon, S., Bahari, M. (2018). Enterprise architecture development approach in the public sector. International Journal of Enterprise Information Systems, 2018, 14(4),  124–141. (WOS)

Abstract

Despite the increasing interest to adopt enterprise architecture (EA) concept, there is a scarcity of literature that discusses the development of EA in the public sector. Hence, the purpose of this article is to empirically investigate the development approach of EA in the public sector. The research used a qualitative case study to build an in-depth understanding of the development approach as well as the enterprise architects’ roles and the stakeholders’ roles played at each development stage. The government architecture framework (GAF) of the Omani public sector was used as the case study that included GAF documentation review and interviews with architects and stakeholders who participated in the development of GAF. The findings showed that the GAF development started by establishing architecture knowledge, EA frameworks & IT standards analysis, high-level architecture framework, working group formation and the development of architecture documents. The enterprise architects had six roles whereas the stakeholders played three roles during the development of GAF. The findings are expected to expand the knowledge of the EA development approach to promote developing a standard EA framework for the public sector. Copyright © 2018, IGI Global. Copying or distributing in print or electronic forms without written permission of IGI Global is prohibited.

Author keywords

Enterprise Architects; Enterprise Architecture Development; Public Sector; Qualitative Case Study; Stakeholders

Paris, D.L., Bahari, M., Iahad, N.A. (2017). Green Technology Wrist Band with Patient Identification Near Field Communication (NFC) or Radio Frequency Identification (RFID) Security Features. Advanced Science Letters, 2017, 23(6),  5329–5332 (WOS)

Abstract

Every now and then, our lives are influenced by the development of technologies and this had changed the perception of business in several ways. Now the world is focusing on wireless devices that can be developed to have exchange of data either using internet or not. Near Field Communication (NFC) is one of the devices that has the capability to securely exchange data with its paired devices and Radio-Frequency Identification (RFID) is developed to broadcast a unique identifying number upon request. This paper concentrates on the security element in the NFC and RFID in the implementation of NFC technology in blood transfusion; to solve the problems of human error and to avoid from transfusing different blood types than the ones actually needed by the patient. The information in the wrist tag should be synchronized with the current hospital system. This NFC technology is also for reducing the use of paper-based documents, consequently promoting green technology. As a result, choosing the NFC or RFID based on the security features is very important for patient identification as well as moving towards green technology. © 2017 American Scientific Publishers All rights reserved.

Author keywords

NFC; Patient identification; RFID

Paris, D.L., Bahari, M., Iahad, N.A. (2015). Exploring implementation factors influencing business-to-customer (B2C) e-commerce. Advanced Science Letters,2015, 21(5),  1455–1459

Abstract

The Internet makes it possible for consumers to shop without going to a physical store. As online shopping is getting to be more pronounced, retailers opted to make use of the Internet as an alternative to shopping in the store. Many retail stores implement the application of electronic commerce (e-Commerce) transactions to allow the sale of products or services to consumers via the Internet in a very straight-forward manner. Until recently, there are little research had been undertaken into the implementation process of e-Commerce implementation, especially to that of business-to-customer (B2C). Seeing the complexity of the process of B2C implementation, this research tries to explore all possible factors influencing e-Commerce implementation in the extant of B2C literature. Based on the content analysis approach, the factors that influence e-Commerce implementation process are (1) compatibility; (2) complexity; (3) vendor capability; (4) business process re-engineering; (5) top management support; (6) organizational structure; (7) system champion; (8) communication; (9) resistance to change and (10) customer requirements. The paper concludes with three crucial issues that need to be clarified before these factors can be used for further actions: (1) the practical definition of implementation process that is capable to encapsulate the technological and organizational factors in implementing B2C e-Commerce applications; (2) the relationships that combine together the technological and organizational factors in the process of B2C e-Commerce implementation; and (3) the appropriate research approach to investigate B2C e-Commerce implementation process. © 2015 American Scientific Publishers.

Author keywords

Business-to-Customer (B2C); E-Commerce; Implementation; Implementation process