The Role and Nature of Communicative Interactions between Caregivers and Care Receivers in Healthcare Management

 

The 2nd International Conference on Human Capital and Knowledge Management (IC-HCKM 2015)

Normawati Mohd Shariff*, Rosmah Ramlan and Akbariah Mohd Mahdzir

Universiti Teknologi Malaysia, Kuala Lumpur, 54100, Malaysia

Abstract                                                                                                                                    

Communication, in the form of verbal, non-verbal or both verbal and non-verbal forms, functions to transmit information and allows individuals to interact with one another. In medical settings, communication plays a vital role in assisting, influencing and promoting the healthcare management process. In the case of healthcare givers, via communication, information can be effectively gathered, given and understood in order to provide appropriate medical care.  For care receivers, it allows them to communicate medical needs, as well as to express and share their feelings and concerns.

 

This paper is organised in two parts. First, the authors will explore the concept and role of communication in healthcare delivery and address the issue of how effective caregiver-care receiver communication is vital in attending to and fulfilling not only patients’ physical, but also their psychological and social needs. Next, this paper also includes a description of an ongoing case study aimed to examine verbal communicative interactions between six patients undergoing routine dialysis treatment and their care-givers at a non-governmental organization-run (NGO-run) haemodialysis centre in Kuala Lumpur.

 

Keywords: communication; healthcare management; caregiver-care receiver: verbal interaction

The Role and Nature of Communicative Interactions between Caregivers and Care Receivers in Healthcare Management

Normawati Mohd Shariff*, Rosmah Ramlan and Akbariah Mohd Mahdzir

Universiti Teknologi Malaysia, Kuala Lumpur, 54100, Malaysia

Abstract                                                                                                                                    

Communication, in the form of verbal, non-verbal or both verbal and non-verbal forms, functions to transmit information and allows individuals to interact with one another. In medical settings, communication plays a vital role in assisting, influencing and promoting the healthcare management process. In the case of healthcare givers, via communication, information can be effectively gathered, given and understood in order to provide appropriate medical care.  For care receivers, it allows them to communicate medical needs, as well as to express and share their feelings and concerns.

 

This paper is organised in two parts. First, the authors will explore the concept and role of communication in healthcare delivery and address the issue of how effective caregiver-care receiver communication is vital in attending to and fulfilling not only patients’ physical, but also their psychological and social needs. Next, this paper also includes a description of an ongoing case study aimed to examine verbal communicative interactions between six patients undergoing routine dialysis treatment and their care-givers at a non-governmental organization-run (NGO-run) haemodialysis centre in Kuala Lumpur.

 

Keywords: communication; healthcare management; caregiver-care receiver: verbal interaction

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