“People don’t care how much you know until they know how much you care.”
– Theodore Roosevelt
Customer Service
May 4, 2015 by
“The future of communicating with customers rests in engaging with them through every possible channel: phone, email, chat, Web, and social networks. Customers are discussing a company’s products and brand in real time. Companies need to join the conversation.”
– Marc Benioff
Good to Great
May 3, 2015 by
“Any customer that walks away, disrespected and defeated, represents tens of thousands of dollars out the door, in addition to the failure of a promise the brand made in the first place. You can’t see it but it’s happening, daily.”
– Seth Godin
Entrepreneurship
May 2, 2015 by
“Customers often know more about your products than you do. Use them as a source of inspiration and ideas for product development.”
– David J. Greer
Financial Sustainability
May 1, 2015 by
“Make your product easier to buy than your competition, or you will find your customers buying from them, not you.”
– Mark Cuban
Financial Sustainability
April 30, 2015 by
“If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune.”
– Jim Rohn
Communication
April 29, 2015 by
“The most important thing in communication is hearing what isn’t said.”
– Peter Drucker
Leadership
April 28, 2015 by
“The challenge of leadership is to be strong, but not rude; be kind, but not weak; be bold, but not bully; be thoughtful, but not lazy; be humble, but not timid; be proud, but not arrogant; have humor, but without folly.” ― Jim Rohn
Marketing
April 27, 2015 by
“The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself.”
– Peter Drucker
Entrepreneurship
April 26, 2015 by
“A man without a smiling face must not open a shop.”
Chinese Proverb
“Do not wait; the time will never be 'just right'. Start where you stand, and work with whatever tools you may have at your command, and better tools will be found as you go along.”
― Napoleon Hill