{"id":567,"date":"2017-10-16T06:49:02","date_gmt":"2017-10-16T06:49:02","guid":{"rendered":"http:\/\/people.utm.my\/suraya\/?p=567"},"modified":"2018-01-23T05:50:00","modified_gmt":"2018-01-23T05:50:00","slug":"history-of-mdec-towards-citizen-centricity","status":"publish","type":"post","link":"https:\/\/people.utm.my\/suraya\/2017\/10\/16\/history-of-mdec-towards-citizen-centricity\/","title":{"rendered":"History of MDEC – Towards Citizen Centricity"},"content":{"rendered":"

MDEC Timeline<\/strong><\/p>\n

2005 – Malaysia Government Portal Website Assessment *MGPWA)<\/p>\n

2014 – Provider-based evaluation (ProBE) –<\/p>\n

2015 – Malalaysia User Satisfaction Evaluation (MUSE)<\/p>\n

now – User Engagement ‘ Jom Sembang’\u00a0 – towards Citizen Centricity<\/p>\n

UNEGDI – Customer Satisfaction Rangkking<\/p>\n

    \n
  1. Performance<\/li>\n
  2. functionallity<\/li>\n
  3. content<\/li>\n
  4. innovation<\/li>\n
  5. search<\/li>\n
  6. transparency<\/li>\n<\/ol>\n

    2014 – Ranking 31<\/p>\n

    2016 – Ranking 42 (online service index, human capital index)<\/p>\n

    2020 – Ranking 15<\/p>\n

    Phases of e-Government<\/strong><\/p>\n

    1997 – 1st wave Promote access and connectivity, focusing on developing insfrastructure<\/p>\n

    2001 – 2nd wave Service online<\/p>\n

    2007-2015; 3rd wave – transform the enterprise. 3.1. Automation of existing process, 3.2. Transfom business process and organization<\/p>\n

    2016 – 20202: 4th next generation smart government<\/p>\n","protected":false},"excerpt":{"rendered":"

    MDEC Timeline 2005 – Malaysia Government Portal Website Assessment *MGPWA) 2014 – Provider-based evaluation (ProBE) – 2015 – Malalaysia User Satisfaction Evaluation (MUSE) now – User Engagement ‘ Jom Sembang’\u00a0 – towards Citizen Centricity UNEGDI – Customer Satisfaction Rangkking Performance … Continue reading →<\/span><\/a><\/p>\n","protected":false},"author":21,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[92],"tags":[],"class_list":["post-567","post","type-post","status-publish","format-standard","hentry","category-calling-for-paper"],"_links":{"self":[{"href":"https:\/\/people.utm.my\/suraya\/wp-json\/wp\/v2\/posts\/567","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/people.utm.my\/suraya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/people.utm.my\/suraya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/people.utm.my\/suraya\/wp-json\/wp\/v2\/users\/21"}],"replies":[{"embeddable":true,"href":"https:\/\/people.utm.my\/suraya\/wp-json\/wp\/v2\/comments?post=567"}],"version-history":[{"count":0,"href":"https:\/\/people.utm.my\/suraya\/wp-json\/wp\/v2\/posts\/567\/revisions"}],"wp:attachment":[{"href":"https:\/\/people.utm.my\/suraya\/wp-json\/wp\/v2\/media?parent=567"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/people.utm.my\/suraya\/wp-json\/wp\/v2\/categories?post=567"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/people.utm.my\/suraya\/wp-json\/wp\/v2\/tags?post=567"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}