Congratulations to my first master mixed-mode student; Ibrahim who recently passed his viva session! This viva session was held on 27 July 2022 and I would like to say many thanks to all examiners (Dr. Shah Rollah Abd Wahab, Dr. Zulkifli Khair), chairperson (Dr. Sharial Bungsu, Dr. Amalina Ibrahim) and all staff (Mrs Herda and Mr Zul) involved in this viva session. Thank you as well to Prof. Dr. Siti Aisyah Panatik who become the co-supervisor and assisted Ibrahim, especially in the data analysis using SmartPLS!