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Complaints

What is Consumer Protection?

Consumer protection is designed to promote and protect consumer interests. The purposes of consumer protection are to promote industry responsiveness to consumer requirements, consumer confidence in quality of service, widespread access to services and affordability of services to Malaysians. These are achieved through (a) development and enforcement of consumer codes and standards, (b) resolution of consumer disputes, (c) effective rate regulation, and (d) system of universal service provision.

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Mobile Content Services

How do I stop SMS Text Advertising (SPAM) ?

If you receive unwanted messages from unknown numbers that advertise a business or service, or invite you to sign up a subscription-based service, it is likely that you could be getting ‘spammed’. SPAM is the common term for electronic ‘junk mail’ – messages sent to a person’s mobile phone that they have not consented to receive. The content of spam messages varies. Some messages promote products or services, while others attempt to trick users into providing bank account or credit card details. Many spam messages contain offensive or fraudulent material. If you think you have received spam on your mobile through any short codes, what you can do is type ‘OUT’ and send it to the same short code number. Make sure you keep the message and make a complaint to Consumer Forum of Malaysia. You may also visit their website http://www.complaint.cfm.org.my/ for further details including other consumer information.

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29 August 2013, Kuala Lumpur, Malaysia: The GSMA, in association with local mobile operators, today launched new research exploring how privacy concerns can impact the adoption of mobile apps and services in Malaysia. The study of more than 1,500 Malaysian mobile users shows that increased transparency and choice in how their personal data is collected and shared could boost take-up of mobile apps in Malaysia. The mobile apps market globally is worth USD $29 billion and growing at 36 per cent per annum¹. The research was presented at a Data Protection and Privacy Conference hosted by the GSMA, Celcom Axiata and DiGi in Kuala Lumpur.

Tom Phillips, Chief Government and Regulatory Affairs Officer at the GSMA commented: “It is clear that mobile users are concerned about their privacy and are more likely to interact with apps and receive targeted promotions if they feel it is respected. We urge developers of mobile services and apps to look at the various best practice privacy guidelines available, including those published by the GSMA² and the NTIA³, and start incorporating these into their services. Being honest and transparent with customers boosts their confidence and trust when engaging with what you have to offer.”

More Safety, More Mobile Services
The study reveals that better privacy safeguards will alleviate mobile users’ concerns and encourage adoption of mobile services and apps:

• Eighty-six per cent of Malaysian mobile Internet users surveyed are concerned that apps might collect personal information without their permission, and over half of those with concerns limit their use of apps but would use them more if they felt sure their personal information was better safeguarded; and
• Seventy-one per cent of mobile Internet users would consider receiving targeted location-based advertising from a company that asked for their permission first.

Consumers Call For Greater Control Over Personal Data
The research issued today indicates that mobile users want to understand and easily control what types of personal data the different mobile services can access on their devices:

• Sixty-two per cent of those who download apps try to find out what information an app wants to use and why before installing it;
• Sixty-nine per cent of Malaysian mobile users want to set their own preferences for the types and timing of ads they receive on their mobile devices;
• Seventy-nine per cent of mobile Internet users agree to privacy policies without reading them, mainly because “they are too long”; and
• Eighty-seven per cent of mobile Internet users think an industry-accredited privacy icon displayed on mobile internet sites they visit (e.g. to indicate the anonymous collection of personal information) would encourage them to accept targeted ads.

The research also found that mobile users value their privacy but do not want to be burdened by long legalistic privacy notices before they can use an app. They want short, simple and easily recognisable icons to help them understand what they are agreeing to. For example, apps that wish to share a user’s location with advertisers could display a graphic icon and require them to agree. Such icons are likely to strengthen users’ trust with mobile service providers and apps and encourage them to interact with those services more, benefitting both themselves and business.

Safeguarding Personal Information Is Key
Mobile users hold their mobile operator primarily responsible for safeguarding their personal data but want all companies accessing their personal information to respect their privacy rights, irrespective of the type of smartphone, the service or the app they use. They also look to regulators and mobile operators for help when their mobile privacy is invaded:

• More than half (55 per cent) of Malaysian mobile users think their mobile network operator is responsible for safeguarding their personal information even in situations where the operator has no actual control in practice, for example, when they download an app from an independent app store;
• Fifty-six per cent of mobile users believe a consistent set of rules should apply to any company that has access to their location, irrespective of how they obtain this information; and
• Seventy-five per cent of Malaysian mobile users said they would contact their regulator/data protection authority and/or their mobile operator, if they suffered a serious invasion of privacy while using an app, regardless of who was responsible.

Phillips continued: “Against the backdrop of the Personal Data Protection Act (PDPA) coming into force in Malaysia, policymakers and industry players have a great opportunity to work together to understand how best to address privacy in the context of mobile devices, and to support opportunities for innovation in privacy management.”

The research was independently conducted by Futuresight Ltd and sponsored by the GSMA, in association with Celcom Axiata and with support from DiGi. To see the full survey results from Malaysia, visit: www.gsma.com/publicpolicy/mobile-and-privacy/resources

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http://www.gsma.com/publicpolicy/research-into-mobile-users-privacy-attitudes-key-findings-from-malaysia-and-indonesia

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http://www.gsma.com/aboutus/

The GSMA represents the interests of mobile operators worldwide, uniting nearly 800 operators with more than 250 companies in the broader mobile ecosystem, including handset and device makers, software companies, equipment providers and internet companies, as well as organisations in adjacent industry sectors. The GSMA also produces industry-leading events such as Mobile World Congress, Mobile World Congress Shanghaiand the Mobile 360 Series conferences.

For more information, please visit the GSMA corporate website at www.gsma.com. Follow the GSMA on Twitter: @GSMA.

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SmartPLS is one of the prominent software applications for Partial Least Squares Structural Equation Modeling (PLS-SEM). It was developed by Ringle, Wende & Will (2005). The software has gained popularity since its launch in 2005 not only because it is freely available to academics and researchers, but also because it has a friendly user interface and advanced reporting features. Although an extensive number of journal articles have been published on the topic of PLS modeling, the amount of instructional materials available for this software is limited. This paper is written to address this knowledge gap and help beginners to understand how PLS-SEM can be used in marketing research.
Keywords: Partial Least Squares, Structural Equation Modeling, PLS-SEM, SmartPLS, Marketing, Retail ManagementPartial Least Squares Structural Equation Modeling (PLS-SEM) Techniques Using Smart PLS

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http://www.theguardian.com/higher-education-network/blog/2014/mar/25/studying-phd-dont-suffer-in-silence-seek-support

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https://books.google.com.my/books?id=EfJY81V0BpwC&printsec=frontcover&dq=go+mobile&hl=en&sa=X&redir_esc=y#v=onepage&q=go%20mobile&f=false

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https://books.google.com.my/books?id=jMLGAwAAQBAJ&pg=PT49&dq=typically+downloaded+to+a+smartphone+from+an+app+store+to+enable+the+phone+user+to+more+easily+accomplish+a+task+that+can&hl=en&sa=X&ved=0CBwQ6AEwAGoVChMIuM3nr4CpxwIV0AiOCh0ExwVl#v=onepage&q=typically%20downloaded%20to%20a%20smartphone%20from%20an%20app%20store%20to%20enable%20the%20phone%20user%20to%20more%20easily%20accomplish%20a%20task%20that%20can&f=false

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https://books.google.com.my/books?id=qJ9gcF3iG88C&printsec=frontcover&dq=Mobile+Marketing:+Finding+Your+Customers+No+Matter+Where+They+Are.&hl=en&sa=X&redir_esc=y#v=onepage&q=Mobile%20Marketing%3A%20Finding%20Your%20Customers%20No%20Matter%20Where%20They%20Are.&f=false