FYI,

Flow to get Ms Office 2016  (Windows or Mac OSX) – Students or staff UTM

1. Users must have an account Office365 (account @ live.utm.my); If no, the admin needs to create and inform the user (email password generator to the consumer).
2. Users need to go to http://mail.live.utm.my email to activate Office365.
3. Click on the logo “Office 365” in the upper left corner, or go to the link,https://portal.office.com/OLS/MySoftware.aspx
4. Select Platform (Mac or Windows or tablet) and Install.
5. The file size of 1MB will be downloaded, click on the file and the installation process will be running (takes a long time – need an Internet connection)
6. After the installation is complete, open a new Office application installed (Word, Powerpoint or Excel), activate the application by using a Live account username and password for the email Office365 (DO NOT USE THE INSERT KEY / SERIAL)

FYI,

IKLAN PERMOHONAN UPU ONLINE SESI AKADEMIK 2016/2017 BAGI LEPASAN SPM/SETARAF DAN LEPASAN STPM/SETARAF

Untuk mendapatkan maklumat yang lebih lanjut sila hubungi kami di talian helpline (03) 88706767 atau (03) 8870 6777.

Talian helpline UPU hanya beroperasi pada hari bekerja sahaja bermula dari jam 7.30 pagi – 5.30 petang.

FYI,

http://portal.mpm.edu.my/web/guest/muet1

FYI,

https://utm.onthehub.com/WebStore/Support/ContactUs.aspx

What is 4G Access by Yes @ UTM?

4G Access  by Yes @ UTM is an advanced integrated wireless network for UTM students to access internet and intranet within UTM Johor Bahru campus.

What are the benefits of 4G Access by Yes @ UTM?
4G Access  by Yes @ UTM provides you with unlimited access to UTM intranet. Additionally, with free internet every month subject to UTM’s Authorised Usage Policy, you can use the internet for learning and research through the 4G Access at Yes @ UTM hotspots in UTM Johor Bahru campus.

Who is eligible for 4G Access by Yes @ UTM?
All registered UTM students with valid UTM ID are eligible for 4G Access  by Yes @ UTM.

Where can I access 4G Access by Yes @ UTM?
You can access 4G Access  by Yes @ UTM at the following locations (Click here for location map)

How do I connect to 4G Access by Yes @ UTM?
You can connect to 4G Access  by Yes @ UTM using your UTM ID (e.g. UTMID@live.utm.my or UTMID@utm.my) at any 4G Access by Yes @ UTM hotspots. Click here for step-by-step instructions.

Can I connect to 4G Access by Yes @ UTM using Yes ID?
Yes, you can. However, it will consume the quota from your Yes account.

Does it affect my monthly quota from the UTM ID, if I connect to 4G Access by Yes @ UTM using Yes ID?
No, it doesn’t. The monthly quota is only allocated for login using UTM ID.

How many devices can I connect to 4G Access by Yes @ UTM at the same time?
You can connect to 4G Access  by Yes @ UTM with maximum 2 devices per student concurrently.

Why is tonnage limited to per month per student?
This is to ensure all students will be able to enjoy internet service where authorised usage policy applies. Responsible internet usage for knowledge transfer is encouraged at all times.

Can I check the usage balance using my UTM ID?
No, this feature is currently unavailable.

Can I access the internet if I finished using the monthly quota?
No, you will not be able to access the internet if the monthly data is used up. However, you can upgrade to 4G speed internet plans such as Campuspack or Valuepack using your Yes Account. Visit Yes Campus Store at Arked Meranti to find out more.

Can I top-up the monthly quota?
No, you can’t. However, you can upgrade to 4G speed internet plans such as Campuspack or Valuepack using your Yes Account. Visit Yes Campus Store at Arked Meranti to find out more.

Can I access UTM intranet if I finished using the quota?
Yes, you can as it is free of charge.

What are the charges if I access 4G Access by Yes @ UTM using UTM ID?
There are no charges. Using your UTM ID, you have unlimited access to UTM intranet. However, rhe monthly quota applies when you browse the internet.

What are the charges if I access 4G Access by Yes @ UTM using Yes ID?
Standard charges apply (RM 0.09 / 3 MB) for accessing internet. You are eligible to enjoy lower rates with the purchase of Yes Campuspack and Valuepack. Accessing intranet within UTM Johor Bahru campus is free of charge.

I have problems using 4G Access by Yes @ UTM. Who should I contact?
Please write to us at utmsupport@yes.my. Please include your UTM ID/ Yes ID and summary of issue in the e-mail. Alternatively, you may use our web form located in contact us menu.

After I’ve mailed to utmsupport@yes.my, what is my expected response/acknowledgement time? 
2 hours via e-mail & voice call. However, if we do exceed the time frame, please be patient with us as we will do our best to serve all customers on time.

Why I’m disconnected when I’m not using it? 
UTM’s Authorized Usage Policy (AUP) allows a maximum of only 15 minutes idle session. If your device is connected but inactive for 15 minutes, it will be disconnected automatically.

I receive an error “You have reached the maximum devices allowed to for your UTM ID. If you wish to continue your login with this device, please disconnect any one device currently connected with your UTM ID, or login with your Yes ID. 

Only one UTM ID can be connected to 2 devices concurrently, however you can use your Yes ID for a 3rd device.

Why I can’t surf the Internet when I’m already connected via LAN (RJ45)?
We are currently integrating the UTM’s Local Area Network to our system in phases and it is under progress. Please click here for location map on current coverage areas around UTM.

Why I can’t surf the Internet when on certain areas? 
For more information of locations covered, please click here. If the issue persists. Please email us at utmsupport@yes.my with full details of the problem you are experiencing and we will revert soonest possible.

I receive an error “Network access failure”. What do I do? 
Please email us at utmsupport@yes.my and include your ID, time, location when this happened, device that you are using and lastly, the connection type WiFi or Yes 4G.

I receive an error “Your UTM ID is not found. Please enter your valid UTM ID or contact it@utm.my for assistance”. What does this mean? 
This means our system has not integrated your UTM ID for login. Please email to UTM CICT it@utm.my to check your user ID.

Is there any restriction on selected device or OS to login 4G Access by Yes @ UTM? 
Currently, the connection can be established for any Android, iOS, Windows OS and Mac OS devices. We will further add on to this list in the near future.

I receive an error “You have exceeded the allocated quota on your UTM ID. To continue surfing the Internet, you can login using your Yes ID”. What does this mean? 
The error message means that your quota based on UTM’s Authorised Usage Policy has finished. You may continue using Yes 4G services via Yes ID. Referhere on Yes ID.

When email to utmsupport@yes.my, what is the compulsory item I must have? 
We just need 5 simple items as per below:
1. Please provide full UTM ID or Yes ID that you are using
2. Type of issues that you are facing
3. Include the time and location when this issue happened (Kolej block, room number, which floor, as detailed as possible)
4. What device that is used (brand of mobile phone or laptop)
5. Connected via WiFi hotspot (4G Access by Yes @ UTM) or Yes 4G (Yes Go, Huddle, Huddle XS)

FYI,

http://library.utm.my/using-the-library-2/opening-hours/

FYI,

Bermula 3.3.2016 berikut adalah laluan bas ekspres dari TERMINAL Tmn Universiti (TTU)

SETIAP HARI RABU (WEDNESDAY)
930PM SG PETANI-A.S-KGR-K.PERLIS

FYI,

Skim Bantuan Makanan is an initiative taken by the Student Representative Council, in cooperation with UTM Student Affairs and Alumni, to aid student welfare financially.

For more details and information, contact Wan Afiq (014-5491794)

FYI,

http://smis.utm.my/eborang/index.asp

FYI,

Having Problem with eLearning@UTM?
Contact elearning@UTM helpdesk
Students Helpdesk : 32040 / 32574
Lecturers Helpdesk : 37915 / 37914 / 37916