Current Project (Customer Relation Officer):

i. Sistem Pengurusan Aduan Awam (SISPAA) di UTM.
ii. Improving customer experience (via online form, operator and customer feedback)
iii. Developing Customer Relations policy, governance and committee.

Previous Project (highlighted):

i. Mel Dispatch Box (completed)
ii. University Mel System – sysmel (completed)
iii. Replacing Rostrum  (completed – 3 units)
iv. Royal Podium (completed)
v. Improving the UTM IdeaBank work process dan web interface. (90%)

Previous Project 🙁
i. Developing (handy) event kit check list.
ii. File Management guideline.
iii. Developing Advertising (Sponsorship) Package for income generation (20%).
iv. Implementing Workplace (by Facebook) as an internal communication platform in UTM (for staff).
v. To implement a casual day among staff, one day a week.
vi. Improving Alumni Integrated System (ALIS) – alumni.utm.my
vii. Alumni Award.