Property Management Capability Model

The effects of management activities and attributes on stratified residential property management capabilities towards effective service delivery


Due to an increasing number of stratified residential and rising awareness that the greatest problems of ineffective practices are to be found in such properties, the management capabilities of properties where owners have a responsibility for common and shared parts has become the focus of greater debate globally. Thus, this study focuses on the development of stratified residential property management capabilities model by identifying and investigating the management activities and their major attributes that could effects the management capabilities. The methodology towards this study involves the intensive reading and review of various literatures on the subject title and a group discussion. Data were gathered through a survey using a structured questionnaire with a sample of 380 practitioners drawn from stratified residential property management industry in Malaysia. This study used the partial least squares (PLS) and structural equation modeling (SEM) tool to develop a model to examine the 11 activities and their attributes effecting the property management capabilities. The results indicated that maintenance and financial is the key activities that could affect the stratified residential property management capabilities followed by upgrading & refurbishment, administration and complaint. Interestingly, it is also found that tenancy & marketing was negatively effects the property management capabilities. This result support the findings from Focus Group Discussion (FGD) that tenancy and marketing services are not a major services for the residential property. It is believed that an understanding of the context and a consideration of the individual elements of the model for stratified residential property management capabilities will lead to more effective and efficient in service delivery.


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