IT OFFICER
Salam!
I’m Idiana
My current role at UTMDigital focuses on digital governance and quality management, including policy oversight and ISO coordination.
Previously, I was involved in web and social media management and later transitioned into system development project management, overseeing the delivery of digital solutions.
Quote
“Respect is a two-way street, if you want to get it, you’ve got to give it.”
MY Job Scope / Portfolio
DIGITAL GOVERNANCE & QUALITY MANAGER
UTMDIGITAL
2026
Job Descriptions/Portfolio
- Digital Governance & Policy Management
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- Develop, review, and maintain ICT policies, procedures, and guidelines.
- Ensure proper documentation control and version management.
- Align digital practices with university regulations and standards.
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- Quality Management System
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- Lead and maintain the Quality Management System (SPK).
- Coordinate internal and external audits (e.g., SIRIM).
- Monitor corrective actions and documentation compliance.
- Prepare materials for Management Review.
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- Compliance Coordination System
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- Ensure ICT processes adhere to approved policies and ISO requirements.
- Support documentation readiness for audits and assessments.
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SYSTEM DEVELOPMENT PROJECT MANAGER
UTMDIGITAL
2024 – 2025
Job Descriptions/Portfolio
- Systems Analysis & Design
- Gather, analyze, and document business and system requirements.
- Collaborate with system owner, and stakeholders to refine requirements.
- Design system workflows, data models, and integration processes.
- Develop system specifications, use cases, and UI.
- Project Management
- Develop and manage project plans and timelines for system development.
- Coordinate with stakeholders, developers, and end-users.
- Monitor project progress, identify risks, and implement mitigation strategies.
- Prepare project reports and updates for management.
- Stakeholder & Team Collaboration
- Serve as a bridge between business users and technical teams.
- Manage change requests and prioritize system enhancements.
- Ensure alignment between business needs and technical solutions.
- Identify potential risks in system development and deployment.
SYSTEM DEVELOPMENT PROJECT COORDINATOR
UTMDIGITAL
2022 – 2024
Job Descriptions/Portfolio
- Project Administrative Support
- Provide administrative support to the project manager and project team.
- Coordinate project activities and ensure tasks are completed on time.
- Organizing meetings, preparing documentation, and maintaining records.
- Assist in creating and maintaining project documentation.
- Ensure that documentation is organized and accessible
- Task monitoring & Risk Identification
- Monitor task progress and report to the management.
- Track project milestones and deadlines.
- Assist in identifying and documenting project risks.
- Implementing risk mitigation strategies.
- Resource Management & Collaboration
- Managing, prioritize and allocate project resources.
- Foster collaboration and teamwork among project team members.
DIGITAL BRANDING COORDINATOR
UTM CORPORATE AFFAIRS
2008 – 2022
Job Descriptions/Portfolio
- University Website Content and Structure
- Maintain and update website content, using content management system.
- Supports Faculties, Department, and other PTJs on their design, development, & delivery of web-site content that motivates & satisfies site user’s needs.
- Faculties & Departments Website Analysis
- Prepare web analysis and Webometrics monthly audit reports
- Analyze and troubleshoot errors and CMS problems reported by web owner (from faculties and other departments)
- Web Content Marketing
- Supports the university activities, event, conference through digital marketing and branding.
- Develop and implement web marketing strategies and campaigns to support university goals through various digital channels.
- Social Media Management
- Develop and execute university corporate social media strategy
- Create content for social channels that increases community engagement and positive sentiments
- Drive awareness of social media best practices within the organization.
Address
Jabatan Perkhidmatan Digital (UTMDigital)
Universiti Teknologi Malaysia (UTM)
Johor Bahru
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