EMS2183- QUALITY MANAGEMENT AND PROBLEM
SOLVING – PART II
Lecturer : Prof Dr Sha’ri Mohd Yusof
Razak School of Engineering and Advanced Technology
Sem II 2012/13
Learning Outcomes:
- Analyze quality situation in an organization using appropriate quality tools and techniques.
- Construct strategy for sustainable implementation of quality management in an organization
Module Outline / Syllabus
| Date | Time | Topic | Chap |
| 13/4 | 9:00 – 10:30 | Overview of Total Quality Tools | 15 |
| 10:30 – 10:50 | Break | ||
| 10:50 – 12:00 | Problem Solving and Decision Making | 16 | |
| 12:00 – 1:00 | Case Study – Nestle | ||
| 1:00 – 2:00 | Lunch and Zuhr | ||
| 2:00 – 2:30 | Quality Function Deployment | 17 | |
| 2:30 – 3:30 | Problem Solving Exercises | ||
| 3:30 – 4:00 | Break | ||
| 4:00 – 7:00 | Case Study – Quality Wireless | ||
| 14/4 | 9:00 – 10:30 | Optimizing and Controlling Processes through Statistical Process Control (SPC) | 18 |
| 10:30 – 10:50 | Break | ||
| 10:50 – 12:00 | Continual Improvement Methods with Six Sigma, Lean, and Lean Six Sigma | 19 | |
| 12:00 – 1:00 | Exercises | ||
| 1:00 – 2:00 | Lunch and Zuhr | ||
| 2:00 – 3:30 | Case study – Toyota Recall | ||
| 3:30 – 4:00 | Break | ||
| 4:00 – 5:30 | Implementing Total Quality | 22 | |
| 5:30 – 7:00 | Test 2 |
Reference/ Textbook
David L. Goetsch, and Stanley B. Davis, (2010), Quality Management for Organizational Excellence – Introduction to Total Quality, 7th Edition, Prentice Hall
Course Evaluation Part 2 (2nd Week) Group work 20% Test 2 20%
