Critical diseases such as heart and psychological related usually needs a close assessment and engagement treatment plan. The treatment continuum fragmented between several departments in healthcare, which causes many patients disengage from treatment due to healthcare disparities and barriers. These diseases mortality cases are increasing due to late presentation and poor adherence to the treatment. Patient Navigation Program (PNP) is a patient cantered health care service delivery model that integrates fragmented healthcare system for the individual patient, identify disparities, eliminates barriers across all phases of the health care continuum effectively, promotes timely movement of patients and carried out through a one- to-one relationship between the navigator and the patient. Currently PNP patient data, process flow and milestones, data analysis and reporting managed manually. These occupies the quality time of the patient navigators. Apart from that, there are few classifications of hospitals under Ministry of Health (MoH), Malaysia. These hospitals implement few different types of patient management processes and practices based on available facilities and resources. Therefore, a reusable software approach that utilize the common set of functions and features, which can be adapted to every healthcare facility by systematically managing their variabilities is crucial for systematic management of patient’s data, analysis and reporting activities effortlessly.