MDEC Timeline

2005 – Malaysia Government Portal Website Assessment *MGPWA)

2014 – Provider-based evaluation (ProBE) –

2015 – Malalaysia User Satisfaction Evaluation (MUSE)

now – User Engagement ‘ Jom Sembang’  – towards Citizen Centricity

UNEGDI – Customer Satisfaction Rangkking

1. Performance
2. functionallity
3. content
4. innovation
5. search
6. transparency

2014 – Ranking 31

2016 – Ranking 42 (online service index, human capital index)

2020 – Ranking 15

Phases of e-Government

1997 – 1st wave Promote access and connectivity, focusing on developing insfrastructure

2001 – 2nd wave Service online

2007-2015; 3rd wave – transform the enterprise. 3.1. Automation of existing process, 3.2. Transfom business process and organization

2016 – 20202: 4th next generation smart government