User Experience Part 2 The Process

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UX Design Process

  1. Phase 1 – User Studies/Research Design – Discover the user requirements
  2. Phase 2 – User Interface Design
  3. Phase 3 – Interaction Design (Axure RP, Balsmig)

Phase 1 – Discover the user requirements

There are 3 types of requirements:

  1. Business Requirements
  2. Function Requirements
  3. User Requirements

A. Business Requirements

  • Identify Key Stakeholder
  • Understand business requirements
  • Understand project limitation
  • Identify social and cultural practices
  1. Identify key stakeholders
    Stakeholder’s vision & business objectives. Gist of the discovery process – to identify the problems – they wont share their problem. (e.g. ask them recursively, happines index) – e.g. the user, the doctors, the nurse

    1. Observations and shadowing doctors and nurse
    2. Define scenario for the situation – buat gambar kartun will be meaningful
    3. Card Sorting techniques – menu and sub-menu for the health product.
    4. Design – low fidelity (pakai paper prototype)
    5. Develop – cognitive walktrough – think aloud process
      1. Design innovation – a. screen placement, 2. size decrease, 3. sensitivity
    6. Coding Analysis – based on problem identified, code or categorize into group. At least 3 experts people to go through the coding. Here, you can use card sticky notes to categorize the problems discovered
    7. User Requirements
    8. Medium Fidelity prototyping
      1. Low Fidelity – Rich picture, wizard of oz, paper prototyping
      2. High fidelity –
  2. Content analysis
  3. Results, you can use Azure Rapid Prototyping, very useful.
  4.  Deliverables
    1. Create citizen’s life event
    2. Choose simple flow to create wireframe and paper prototyping
    3. Design single screen
    4. Create many screens for navigation
  5. Presentation – to capture life events of the participants, to create low-fidelity prototyping (senang cerita paperwork dulu so that easy to amend when user want to change)

Methods can be used for user studies

  • Netnography – Researcher participated in network to perform research.
  • Passive Observation – Researcher participate as member
  • Active Observation -Researcher participate as speaker and moderator
  • Survery
  • In-situ analysis ‘current-state analysis’framework
  • Intervention actions on UC definition
  • Intervanteion actions on bridging the gap between academics and practitioners
  • HCI / UX – Academics and Practitioners