“Ask your customers to be part of the solution, and don’t view them as part of the problem.”

— Alan Weiss, Author “Million Dollar Consulting

“I attract a crowd, not because I’m an extrovert or I’m over the top or I’m oozing with charisma. It’s because I care.”

— Gary Vaynerchuk, Author “The Thank You Economy”

“To be the best place to buy you must be the best place to work. Treat your employees the way you want your customers to be treated, maybe even better.”

–Shep Hyken, customer service expert

“Any customer that walks away, disrespected and defeated, represents tens of thousands of dollars out the door, in addition to the failure of a promise the brand made in the first place. You can’t see it but it’s happening, daily.”

– Seth Godin

“You know your business model is broken when you’re suing your customers.”

Paul Graham, Venture Capitalist and Co-founder of Y Combinator

“The first step in exceeding your customer’s expectations is to know those expectations.”

Roy H. Williams, Author Wizard of Ads Triology

“A shoe without sex appeal is like a tree without leaves. Service without emotion is like a shoe without sex appeal.”

Anon

“A man without a smiling face must not open a shop.”

Chinese Proverb

“A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well.”

Jeff Bezos, Founder Amazon

“Customer: A person who indirectly pays for all your vacations, hobbies, and golf games and gives you the opportunity to better yourself.”

— Anon