“Make your product easier to buy than your competition, or you will find your customers buying from them, not you.”

— Mark Cuban

“You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied.”

— Jerry Fritz

“Being on par in terms of price and quality only gets you into the game. Service wins the game.”

~ Tony Allesandra

“Profit in business comes from repeat customers; customers that boast about your product and service, and that bring friends with them.”

— W. Edwards Deming

“Customer service is not a department, it’s everyone’s job.”

~ Anon

“We have entered the era of the customer. Today, providing customers with outstanding customer service is essential to building loyal customers and a long lasting brand.”

Jerry Gregoire, CIO Dell Computers

“A smile is a curve that sets things straight.”

— Anon

“Stellar service should be non-negotiable and merchants shouldn’t hide behind self-service tools and technology when it comes to knowing their products and taking care of their customers.”

Lauren Freedman, President The E-tailing Group

“Profit in business comes from repeat customers; customers that boast about your product and service, and that bring friends with them.”

– W. Edwards Deming

“Make a customer, not a sale.”

Katherine Barchetti, Founder Barchetti Shops