“Even your most loyal customers always have a choice about where to take their business.”
Marilyn Suttle, Who’s Your Gladys?: How to Turn Even the Most Difficult Customer Into Your Biggest Fan

“I have always believed that the way you treat your employees is the way they will treat your customers, and that people flourish when they are praised.”
Richard Branson

“If you want an incredibly passionate, happy, ALIVE business…don’t overcomplicate things. Once all is said and done, the foundational elements of a successful business are very simple: respect, service, value and sales. Comparatively, everything else is froth.”

Richie Norton

“In this day and age, it is the business that knows how to woo and win the hearts of its customers that will eventually win their pockets.”
J. N. HALM, CUSTOMER ROMANCE: A New Feel of Customer Service

“Customers loves certainty, make sure you give it to them.”
Amit Kalantri

“Service Beyond Self. Value others; have a heart of service and generosity. Rise above self-interest. Ask what you can do for others, not what they can do for you.”

Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact 

“Many people lose the small joys in the hope for the big happiness.”

Pearl S. Buck

“The way to grow your business is to focus entirely on your existing customers. Just thrill them, and they’ll tell everyone.”

Derek Sivers

“You’ve got to start with the customer experience and work back toward the technology, not the other way around.”

Steve Jobs – The customer, not technology, must be the core of your strategy.

“Your company should be willing to die for your customers. That’s the Tao of business. Care about your customers more than about yourself, and you’ll do well.”

Derek Sivers