“If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.”
– Jeff Bezos
Customer Service
May 7, 2015 by
“Whatever you do, do it well. Do it so well that when people see you do it, they will want to come back and see you do it again, and they will want to bring others and show them how well you do what you do.”
– Walt Disney (a very popular Walt Disney customer experience quote)
Customer Service
May 4, 2015 by
“The future of communicating with customers rests in engaging with them through every possible channel: phone, email, chat, Web, and social networks. Customers are discussing a company’s products and brand in real time. Companies need to join the conversation.”
– Marc Benioff
Customer Service
April 13, 2015 by
“If you get bored with social media, it’s because you are trying to get more value than you create.”
– Fast Company
Customer Service
March 12, 2015 by
“Make Others Feel Important. We all have an innate desire to feel important, be special, and feel appreciated. In your words and behavior help others feel important.”
Susan C. Young
Customer Service
December 22, 2014 by
“Be dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff.”
Scott D. Cook
Customer Service
December 15, 2014 by
“For us, our most important stakeholder is not our stockholders, it is our customers. We’re in business to serve the needs and desires of our core customer base.”
~ John Mackey
“Do not wait; the time will never be 'just right'. Start where you stand, and work with whatever tools you may have at your command, and better tools will be found as you go along.”
― Napoleon Hill