Competence

“Great vision without great people is irrelevant.” 

― James C. Collins

Leadership

“The good-to-great leaders never wanted to become larger-than-life heroes. They never aspired to be put on a pedestal or become unreachable icons. They were seemingly ordinary people quietly producing extraordinary results.” 

― James C. Collins

Competence

“Mediocrity results first and foremost from management failure, not technological failure.” 

― James C. Collins

Character

“What separates people, Stockdale taught me, is not the presence or absence of difficulty, but how they deal with the inevitable difficulties of life.” 

― James C. Collins

Communication

“Indeed, the real question is not, “Why greatness?” but “What work makes you feel compelled to try to create greatness?” If you have to ask the question, “Why should we try to make it great? Isn’t success enough?” then you’re probably engaged in the wrong line of work.” 

― James C. Collin

Confidence

“You can accomplish anything in life, provided that you do not mind who gets the credit.

—Harry S. Truman” 

Leadership

“The moment you feel the need to tightly manage someone, you’ve made a hiring mistake.” 

― James C. Collins

Customer Service

“The way to grow your business is to focus entirely on your existing customers. Just thrill them, and they’ll tell everyone.”

Derek Sivers

Customer Service

“You’ve got to start with the customer experience and work back toward the technology, not the other way around.

Steve Jobs – The customer, not technology, must be the core of your strategy.

Leadership

“When you have disciplined thought, you don’t need bureaucracy. When you have disciplined action, you don’t need excessive controls.” 

― James C. Collins,