“When you put together deep knowledge about a subject that intensely matters to you, charisma happens. You gain courage to share your passion, and when you do that, folks follow.”
― Jerry Porras
Customer Service
May 11, 2015 by
“Your company should be willing to die for your customers. That’s the Tao of business. Care about your customers more than about yourself, and you’ll do well.”
Derek Sivers
Customer Service
May 10, 2015 by
“If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.”
– Jeff Bezos
Relationship
May 9, 2015 by
“It is so much easier to be nice, to be respectful, to put yourself in your customer’s’ shoes and try to understand how you might help them before they ask for help, than it is to try to mend a broken customer relationship.”
– Mark Cuban
Entrepreneurship
May 8, 2015 by
“Don’t find customers for your products, find products for your customers.”
– Seth Godin
Customer Service
May 7, 2015 by
“Whatever you do, do it well. Do it so well that when people see you do it, they will want to come back and see you do it again, and they will want to bring others and show them how well you do what you do.”
– Walt Disney (a very popular Walt Disney customer experience quote)
Communication
May 6, 2015 by
“The only purpose of customer service…is to change feelings.”
– Seth Godin
Happiness
May 5, 2015 by
“People don’t care how much you know until they know how much you care.”
– Theodore Roosevelt
Customer Service
May 4, 2015 by
“The future of communicating with customers rests in engaging with them through every possible channel: phone, email, chat, Web, and social networks. Customers are discussing a company’s products and brand in real time. Companies need to join the conversation.”
– Marc Benioff
Good to Great
May 3, 2015 by
“Any customer that walks away, disrespected and defeated, represents tens of thousands of dollars out the door, in addition to the failure of a promise the brand made in the first place. You can’t see it but it’s happening, daily.”
– Seth Godin
“Do not wait; the time will never be 'just right'. Start where you stand, and work with whatever tools you may have at your command, and better tools will be found as you go along.”
― Napoleon Hill