“*Customer service* is seldom about the customer; it is usually about the seller’s chances of making more money from that customer in future.”
Mokokoma Mokhonoana
Entrepreneurship
Entrepreneurship
“When leaders reframe customers into guests, and results into experiences, profits escalate.”
Eric Schiffer
Marketing
“Marketing is the perfect blend or art and science. But more than that, marketing is a craft.”
Anurag Wadehra
Happiness
“It is difficult to live in and enjoy the moment when you are thinking about the past or worrying about the future. You cannot change your past, but you can ruin the present by worrying about your future. Learn from the past, plan for the future. The more you live in and enjoy the present moment, the happier you will be.”
Roy T. Bennett, The Light in the Heart
Education
“Indeed, learning to write may be part of learning to read. For all I know, writing comes out of a superior devotion to reading.”
Eudora Welty, On Writing
Education
“Spoon feeding in the long run teaches us nothing but the shape of the spoon.”
E.M. Forster
Time Management
“Time is a currency you can only spend once, so be careful how you spend it.”
Harmon Okinyo
Gratitude
“People who are distracted by door money, neglect the production and the audience. Money becomes their god. They sacrifice their reputation in favor of building revenue. Believe me; the former is more difficult to recover if lost.”
Carlos Wallace, The Other 99 T.Y.M.E.S: Train Your Mind to Enjoy Serenity
Financial Sustainability
“When the purse becomes empty, the mind becomes full of issues.”
Ernest Agyemang Yeboah