Financial Sustainability

“Money is like a sixth sense – and you can’t make use of the other five without it.”

– William Somerset Maugham

Customer Service

“Getting service right is more than just a nice to do; it’s a must do. American consumers are willing to spend more with companies that provide outstanding service — ultimately, great service can drive sales and customer loyalty.”

Jim Bush, EVP American Express

Jokes

The Chinese Doctor & The Lawyer

A Chinese Doctor can’t find a job in a Hospital in the US, so he opens his own clinic and puts a sign outside
‘GET TREATMENT FOR $20 – IF NOT CURED GET BACK $100.’
An American lawyer thinks this is a great opportunity to earn $100 and goes to the clinic.
Lawyer: ‘I have lost my sense of taste.’
Chinese: ‘Nurse, bring medicine from box No. 22 and put 3 drops in patient’s mouth.’
Lawyer: ‘Ugh. this is kerosene.’
Chinese: ‘Congrats, your sense of taste is restored. Give me $20.’
The annoyed lawyer goes back after a few days to recover his money.
Lawyer: ‘I have lost my memory. I cannot remember anything.’
Chinese: ‘Nurse, bring medicine from box no. 22 and put 3 drops in his mouth.’
Lawyer (annoyed): ‘This is kerosene. You gave this to me last time for restoring my taste.’
Chinese: ‘Congrats. You got your memory back. Give me $20.’
The fuming lawyer pays him, and then comes back a week later determined to get back $100.
Lawyer: ‘My eyesight has become very weak I can’t see at all.’
Chinese: ‘Well, I don’t have any medicine for that, so take this $100.’
Lawyer (staring at the note): ‘But this is $20, not $100!!’
Chinese: ‘Congrats, your eyesight is restored. Give me $20’

Gratitude

“To give without any reward, or any notice, has a special quality of its own.”

Anne Morrow Lindeberg, Author and Aviator

Education

“Invest in yourself. Your career is the engine of your wealth.”

– Paul Clitheroe

Leadership

“Nothing is so contagious as enthusiasm.”

— Samuel Taylor Coleridge

Entrepreneurship

“If you have more than 120 or 130 I.Q. points, you can afford to give the rest away. You don’t need extraordinary intelligence to succeed as an investor.”

— Warren Buffett

Integrity

“Calling someone who trades actively in the market an investor is like calling someone who repeatedly engages in one-night stands a romantic.”

— Warren Buffett

Jokes

All the organs of the body were having a meeting, trying to decide who was the one in charge.

“I should be in charge,” said the brain, “Because I run all the body’s systems, so without me nothing would happen.”
“I should be in charge,” said the blood, “Because I circulate oxygen all over so without me you’d all waste away.”
“I should be in charge,” said the stomach,” Because I process food and give all of you energy.”
“I should be in charge,” said the legs, “because I carry the body wherever it needs to go.”
“I should be in charge,” said the eyes, “Because I allow the body to see where it goes.”
“I should be in charge,” said the rectum, “Because I’m responsible for waste removal.”
All the other body parts laughed at the rectum and insulted him, so in a huff, he shut down tight.
Within a few days, the brain had a terrible headache, the stomach was bloated, the legs got wobbly, the eyes got watery, and the blood was toxic. They all decided that the rectum should be the boss.
The moral of the story? Even though the others do all the work… the @$$hole is usually in charge.

Customer Service

“Profit in business comes from repeat customers; customers that boast about your product and service, and that bring friends with them.”


– W. Edwards Deming