Customer Service

“No amount of advertising can repair the damage done by failing to properly address a customer’s concern.”

– Albert Schindler

Innovation

“The greater the contrast, the greater the potential. Great energy only comes from a correspondingly great tension of opposites.”

— Carl Jung

Communication

“A problem well stated is a problem half solved.”

— Charles Kettering

Confidence

“If you do not express your own original ideas, if you do not listen to your own being, you will have betrayed yourself.”

— Rollo May

Innovation

“Sometimes when you innovate, you make mistakes. It is best to admit them quickly, and get on with improving your other innovations.”

— Steve Jobs

Customer Service


“The rise of the citizen review site is a sobering development. No longer are you on top of the mountain, blasting your marketing message down to the masses through your megaphone.

All of a sudden, the masses are conversing with one another. If your service or product isn’t any good, they’ll out you.”

– David Pogue

Innovation

“You can’t solve a problem on the same level that it was created. You have to rise above it to the next level.”

— Albert Einstein

Integrity

“Nothing is more dangerous than an idea when it is the only one you have.”

— Emile Chartier

Entrepreneurship

“Our best ideas come from clerks and stockboys.”

— Sam Walton

Innovation

“You can’t just ask customers what they want and then try to give that to them. By the time you get it built, they’ll want something new.”

— Steve Jobs