Make eye-contact.
Eye-contact is probably the most important thing to keep in mind when talking to someone. Looking in the other person’s eyes doesn’t necessarily mean you’re present and active within the conversation, but it is nonetheless the first step towards reaching full empathy. It ensures the counterpart that he/she is being respected and listened to.
- SOURCE: https://medium.com/@antoniomartina/active-listening-what-is-it-and-how-to-improve-it-ba532cad781b
