Do you like to talk OR to listen to other people?


  • Listening skills is the most important skill to mantain a good relationship with others.
  • The process of ‘hearing’ the other person.
  • Involves not only the things that they say but also a whole range of other aspects of communication.
  • According to Nelson-Jones (2009), three aspects of listening can be identified here:             i) Verbal communications (VeC) / Linguistic                                                                               ii) Vocal communications (VoC) / Paralinguistic                                                                       iii)  Bodily communications (BoC) / Non-Verbal


About drmastura

Associate Professor in Faculty of Social Sciences and Humanities, UTM
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