- Listening skills is the most important skill to mantain a good relationship with others.
- The process of ‘hearing’ the other person.
- Involves not only the things that they say but also a whole range of other aspects of communication.
- According to Nelson-Jones (2009), three aspects of listening can be identified here: i) Verbal communications (VeC) / Linguistic ii) Vocal communications (VoC) / Paralinguistic iii) Bodily communications (BoC) / Non-Verbal
