How to deal with conflicts by Arnold Sanow and Sandra Strauss
- Gather your evidence with concrete examples, if possible of exactly what was said, to whom, and other specifics related to the incident. You’ll stand on much firmer ground with facts rather than hearsay.
- Whether you can document the situation or must rely on rumors or other reports, discuss the remarks openly with them. Use a calm, gentle tone and ask them to specify whatever accusations they’ve made: “Britney, I’d appreciate you clearing up some confusion. It’s come to my attention that you said (describe the content). Please tell me what you mean.”
- Give them a graceful exit. If they deny their actions (and they probably will) let it go by saying, “Oh, I’m glad to hear that the information given to me was an exaggeration and you didn’t mean it as criticism.” This also serves as a subtle warning that you’re on to their games. Don’t argue if they deny their intent to harm.
- Tell them the behavior you expect in the future. “Next time, let me know exactly how you feel before discussing this with anyone else”
- If you actually did make a mistake in accusing them of the particular behavior or incident, apologize. Providing an apology is a sign of strength, not weakness.
Dealing with Conflict By Arnold Sanow
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