Archives for October 2018

TALKING STRAIGHT

How to be direct and handle people who are not?  Hmmmm… a question to ponder.

https://people.utm.my/hanita/2018/10/26/3493/

7 prevention tactics to save you from unnecessary heat up arguments

  1. listen with positive expectations, not judgment
  2. ask for information in a nonthreatening manner
  3. when in doubt, leave it out
  4. cool off before you open your mouth
  5. talk ‘now’ not ‘always’
  6. treat the undesired behaviour as an exception, not the rule
  7. take emotions out of technology

(Loretta Malandro. (2003).  Say it right the first time.  NY: Mc Graw Hill.  166).

https://people.utm.my/hanita/2018/10/10/3490/

Before you react, stop and think:

Underneath poor behaviour is a frustrated commitment trying to get out

– (Loretta Malandro, 2003, Say it Right the First Time, US: Mc Graw Hill, Pg 147)

https://people.utm.my/hanita/2018/10/05/3487/