TALKING STRAIGHT
How to be direct and handle people who are not? Hmmmm… a question to ponder.
7 prevention tactics to save you from unnecessary heat up arguments
- listen with positive expectations, not judgment
- ask for information in a nonthreatening manner
- when in doubt, leave it out
- cool off before you open your mouth
- talk ‘now’ not ‘always’
- treat the undesired behaviour as an exception, not the rule
- take emotions out of technology
(Loretta Malandro. (2003). Say it right the first time. NY: Mc Graw Hill. 166).
Before you react, stop and think:
Underneath poor behaviour is a frustrated commitment trying to get out
– (Loretta Malandro, 2003, Say it Right the First Time, US: Mc Graw Hill, Pg 147)