Archives for October 10, 2018

7 prevention tactics to save you from unnecessary heat up arguments

  1. listen with positive expectations, not judgment
  2. ask for information in a nonthreatening manner
  3. when in doubt, leave it out
  4. cool off before you open your mouth
  5. talk ‘now’ not ‘always’
  6. treat the undesired behaviour as an exception, not the rule
  7. take emotions out of technology

(Loretta Malandro. (2003).  Say it right the first time.  NY: Mc Graw Hill.  166).

https://people.utm.my/hanita/2018/10/10/3490/