The winners will be the organisations with smart and creative leaders who know how to communicate and motivate effectively – inside the organisation and out.
“Good human-relations skills have the ability to change people from managing others to leading others” say John Rampey, the director of management development at Miliken & Company.
PeoplePeople can learn to move “from directing to guiding, from competington collaborating, from operating under a system of veiled secrecy to one sharing information as it’s needed, from a mode of passivity to a mode of risk taking, from one of viewing people as an expense to one viewing people as an asset”
They can learn how “to change lives from resentment to contentment, from apathy to involvement, from failure to success.”
Carnegie, D. 1993: 8.