This is very interesting, the talk is on how to change people’s behaviour using technology and design. What is moral and immoral persuasion? How ethical can we be in persuading others through our design?
Persuading others using ethos, logos and pathos methods.
Ethos – to convince the audience through one’s credibility
Logos – to convince the audience using logic and reasons
Pathos – to convince the audience using emotional intelligence
Crisis Communication
Any organisation is bound to face crises which ofter occur due the absence of internal and external communications. Good leadership will anticipate and prepare for the crisis before it gets out of control.
What you should do in the state of crises:
- Anticipate crises – by anticipating crises, you will be more prepared and proactive to face the crises. Several measures can be taken, for example, change your modus operandi and plan for how to address the problems when they occur.
- Monitor what is happening around you. Gather essential information as a way to prevent crisis. Take note of what is being said about you and having this information will allow you to catch a negative perception toward you, which if not treated will turn into uncontrollable crisis.
- Some good leaders are not effective in-person communicators. Training is needed and get used to all forms of communication either traditional or social media platform.
- Avoid a classic strategy that is ‘shoot first and ask questions afterwards’. The best thing to do is to respond with adequate information. Ensure that you have gathered and delivered the adequate information before responding.
- There are chances where your communication might be misunderstood or misinterpreted by your colleagues and your duty is to plan your talk to minimise this from happening. Keep your message as simple as you can.
- The importance of preparing and rehearsing your responses in advance is to avoid unnecessary delays in reacting and an inefficient communication strategy due to hastiness.
- Analyse the feedback you get during crises and this will enable you to adapt your strategy and tactics. The most important is what you can learn form the crisis.
One cool judgment is worth a thousand hasty counsels. The thing to do is to supply light and not heat.
Woodrow Wilson
Read more at https://www.brainyquote.com/topics/hasty-quotes
A spotlight stealer
I got this term from my son. He was telling me a story about his friends. And the funny thing was that there was a friend labelled as a spotlight stealer. According to my son, it is okay to steal the spotlight once a while but don’t do it all the time. Hence, this friend of his was not in a good book of others since he was an attention seeker and I guess he was not a good team player.
People who shine from within don’t need the spotlight
Managing Anger
My daughter wrote on her IG status about her regret for being angry and she was disappointed when her heart betrayed her brain. Two best quotes to calm your anger are
Manage your anger since people can’t manage their stupidity
and
You cannot see your reflection in boiling water
Similarly you cannot see truth in a state of anger
Quote of the day
When everything seems to be going against you,
remember that the airplane takes off against the wind,
not with it.
Nice…
Persuasion Skills
There are 6 essential persuasion skills for leaders, and the skills are
- Understanding and navigating organizational politics: Leaders adjust to the reality of corporate politics and are sensitive to how the organization functions.
- Creating visibility: To create new opportunities, effective leaders stand out and get noticed by others while staying authentic. They are careful to allow their team members to shine while not over-promoting themselves.
- Building and maintaining personal trustworthiness: Leaders must show integrity and be widely trusted.
- Leveraging networks: Networking allows leaders to generate new experiences, develop persuasion skills, and to tap into the skills and vision of others.
- Clear communication: Writing and speaking clearly and briefly and applying a variety of communication styles helps leaders to get the message across and to ensure the right impact.
- Motivating others: Leaders understand the needs, styles, and motivators of others.
To read more kindly visit
https://www.ccl.org/articles/white-papers/learn-persuasion-skills/
Science of Persuasion
6 factors to influence others:
- reciprocity – give and take
- scarcity – people want more of things which are less of
- authority – credibility, knowledgeable and expert
- consistency
- liking – similar to us, compliments and cooperative
- consensus – people will look to the actions of others to determine their own
By: Robert Cialdini & Steve Martin
How do we integrate the 6 factors and communication skills? A question to ponder.
Those who trust Allah never lose hope
“Do not give up and do not be downhearted. You shall be uppermost if you are believers” (Qur’an, 3:139)
Great leadership usually starts with a willing heart, a positive attitude, and a desire to make a difference
-Mac Anderson-