- I had listened intently. I had listened because I was genuinely interested. And he felt it. Naturally, that pleased him. That kind of listening is one of the highest compliments we can pay anyone. And so i had him thinking of me as a good conversationalist when in reality I had been merely a good listener and had encoursaged him to talk. (P79)
- No one can possibly know everything. Listening to others is the single best way to learn. (P82)